CUSTOMER RETURN AND EXCHANGE POLICY

The most important aspect of our business is customer satisfaction; at The Pink Room, we are devoted to ensuring our customers receive the best quality items so we may keep purchase returns and exchanges to a minimum. The Pink Room meticulously chooses each item of its merchandise to bring you the best selection and style to offer you the highest level of customer satisfaction possible every time you shop with us. However, we are aware that returns and exchanges are a normal part of the business. To that extent, we ask that you carefully read the following policy if you find it necessary to return or exchange an item purchased from us.

If you are unsatisfied with your purchase, you may return an UNWORN item (refer to conditions and regulations) within sixty (60) business days (Mon-Fri, excluding national holidays) from the date of sale, and request a refund or exchange.

To facilitate a refund or exchange, the following conditions and regulations apply: ONLY FOR ONLINE ORDERS 

• Exchanges are allowed for ONLINE purchases Only.
• Items must be in perfect new condition, meaning they must be UNWORN (not used for purposes other than trying on the garment), with the original tags attached, and in the original packaging.
• Items must be free of marks, scents, spots, scratches or any physical or alteration damage. To keep items in their original condition, we suggest that when trying on garments, please be freshly bathed and do not apply any body lotion, deodorant, oils, powders, perfumes, makeup, or beauty products that could be transferred to the garment through bodily contact.
• For obvious hygienic reasons, panties and any other items that have a direct contact with the crotch area, or direct contact with the breast area such as adhesive bras, are not eligible for return.
• Be aware that the maximum number of exchanges is one (1) time ONLY from the original purchase.
• Exchanges and returns are NOT allowed for products ON FINAL SALE. Specially marked items that are on final sale or on clearance are NOT exchangeable and non-refundable; sales on these item are final.
• Shipping fees on your original order are NOT refundable, the customer is responsible for the return shipping fee. However, if the reason for return is a quality issue we will reimburse the cost of return shipping fees.
• For purchases ONLINE, our Merchant Provider reserves the right to reject your order if you DO NOT comply properly with the security policies. In this case, a refund will be processed within 3-5 business days to the original payment method. Our Merchant Provider is a third party, for that reason we do NOT save any Credit Card Information.
• We allow exchanges and returns in stores ONLY once if you are around the area

• Be aware that your garment may be manufactured with delicate materials, such as lace, cotton lining, etc., or made of fine fabrics, such as Lycra, Spandex, or other lighter materials. Therefore, we ask that you remove all jewelry prior to trying on your garment, and also make sure you are not using your fingernails or other sharp instruments to help to close or adjust the garment.
• If you are in post-surgery recovery, please be sure to cover any parts of your body that were subject to operation to prevent any spotting or discoloration of the garment (you can always use sanitary pads). Also, we kindly ask for sanitary reasons that you use underwear when trying on your garment.

Return and Exchange Procedure

In case you need an exchange or refund please fill out this  Return And Exchange Form 

To return an item, follow the instructions to fill out the form and make sure to enclose it with the item(s) that you are returning. Please indicate if you prefer to receive a refund or make an exchange; if you choose the exchange option please list all the new items, color and size you would like to receive for your returned item(s). 

No refund or exchanges will be given for items received without a valid Pink Room Return and Exchange Form.

Please allow ten business days for your return or exchange to be processed; we will notify you via e-mail of the status of your refund once we have received the package and processed the return item. If you are returning an item please send the shipping receipt with the tracking number to the following number: (908) 943-7517

International shipping fees for returns are NOT refundable.

Be aware due to bad weather conditions shipments may be affected or delayed.